This service enables users to easily locate information relating to library facilities and services. It is a preset responses that includes tutorials, frequently asked questions, policies, procedures, advanced tips and guides. USM Library Knowledge Base shares the same platform as Live Chat widget, which appears on the homepage of Library website.
To use this service, simply type and search for your keyword(s) in the search box. A list of related and available topics will be suggested for you to choose from. From the generated response, you may get either direct answer(s) or direct link(s) or contact information of officers in charge.
Click here to explore.
